Do not just resubmit the same thing
The worst reaction to a rejection is resubmitting the identical file. Every rejection points at a specific cause; find it, fix it, then resubmit.
OKX review rarely fails because of luck or connection speed, so reading the exact clause in the notice is the fastest route.
What to prepare before you start
These five things cover almost every delay people run into: The rejection notice itself, which usually names a category or clause.
A cleaner document photo or a better setting for the live video. Proof of address that is valid and shows the same name.
A stable network so uploads do not cut out midway.
Five steps to locate and fix the problem
This checklist covers the large majority of rejections: Read the reason category in the email or in-app notice instead of skimming the subject line.
Cross-check name, document number and expiry against what you typed. Retake photos flat, glare-free, all corners visible and nothing covering key fields.
For proof of address, confirm validity dates and that the name matches. Submit once, then watch notifications for 24 hours rather than firing repeated requests.
Fees, limits and processing times
Numbers change from time to time, always confirm on the official fee page before you commit size: Identity verification is tiered: personal details first, then ID document plus a face check, and sometimes an extra address or source-of-funds questionnaire.
Each completed level raises your deposit, trading and withdrawal limits, while unverified accounts stay heavily restricted. The help centre and in-app support cover most issues; for fund-related cases open a ticket and keep the reference number.
Nobody from real support will ask for your password, 2FA code or seed phrase - treat anyone who does as a scammer. Product availability varies by country and some listed features are restricted in specific jurisdictions.
Review the official terms for your region before relying on any feature, especially derivatives and fiat channels.
The OKX-specific part
OKX rejections are mostly document-related; supplying the tier requirements usually resolves them. Changing document type or country may first require support to unlock the edit option.
Frequently asked questions
How many retries do I get
Attempts are usually limited, and rapid failures can trigger stricter review, so always change something before resubmitting. The face check keeps failing.
Why
Usually lighting or connectivity: retry in daylight, remove hats and similar items, and hold the phone steady.
A valid document was rejected as invalid
Poor sharpness or recognition errors are common; if a retake fails again, open a ticket for manual review.
Risk notes and next steps
Keep reading:代币化股票的对手方风险;杠杆仓位与强制平仓;美股行情总览. Third parties promising guaranteed approval usually harvest data or money - avoid them.
Avoid editing your profile repeatedly while review is pending; it slows things down. Keep ticket numbers for any manual review so you can follow up.
