Debug in these five steps
Error messages usually trace to a handful of causes: account (balance or permissions), parameters (size, price or precision), risk controls and network issues. Classifying first beats retrying, and prevents a small problem from escalating into an account review.
What to prepare before you start
These five things cover almost every delay people run into: The full error text and the timestamp.
Available balance and position status. Network quality and whether the app is current.
Whether a risk or review process is active.
Troubleshoot in these five steps
Eliminate causes top to bottom: Copy the exact message, since keywords usually name the cause.
Check available balance; open orders, freezes and earn products all reduce it. Verify minimum size and price precision, as violations get rejected outright.
Switch to a stable network or update the app to rule out caching. If it persists, send screenshots and timestamps to support.
Fees, limits and processing times
Numbers change from time to time, always confirm on the official fee page before you commit size: The help centre and in-app support cover most issues; for fund-related cases open a ticket and keep the reference number.
Nobody from real support will ask for your password, 2FA code or seed phrase - treat anyone who does as a scammer. Regular spot accounts commonly start around 0.080% maker and 0.100% taker, with better pricing as OKB balance and volume grow.
Perpetual futures sit near 0.02% maker and 0.05% taker at entry level, plus funding settlements on a fixed schedule. Set a separate fund password alongside Google Authenticator, then enable the anti-phishing code and address whitelisting.
Review login devices regularly and expect extra checks after changing SIM, email or device.
The OKX-specific part
OKX help centre is searchable too, with guidance for common errors. For API errors, consult the response code documentation.
Frequently asked questions
It says insufficient balance but I have funds
They are likely tied up in orders, freezes or earn products; check available balance first.
Does a rejected order mean risk control
Not necessarily; most are parameter errors, and risk blocks usually state the reason.
The page never loads - what now
Change network and update the app, then check announcements for maintenance.
Risk notes and next steps
Keep reading:代币化股票的对手方风险;杠杆仓位与强制平仓;美股行情总览. Do not retry the same action rapidly and repeatedly.
Keep screenshots so support can locate the issue. Stop acting first and investigate when money is involved.
